Clients reviews about Coastal Shade Pros

Todd and Coastal Shade Pros were excellent to work with. Their product is outstanding and Todd stands behind his company's work. Our awning was installed and worked flawlessly. Unfortunately, when it was installed, some of our Hardie Plank siding was damaged. When I notified Todd that the damage had happened, he immediately took steps to ensure that all damaged Hardie Plank was replaced to our satisfaction. The awning is beautiful and works as promised. Do not hesitate to contact Coastal Shade Pros if you are in need of a motorized awning, pergola, or shades. Todd stands behind his company and makes sure the customer is completely satisfied. ~ Mike &

Excellent experience with Coastal Shade Pros. Todd was helpful and proactive with his communication. After our first conversation, he immediately followed up via email with a fantastic collection of information and a video to orient us with the awning we were interested in. This helped us be prepared for when he came out for a site survey. From quote to installation, Coastal Shade Pros followed through with a level of customer service that is rare to find these days. I would absolutely recommend using this company. ~ Debbie A

Our experience with Coastal Shade Pros has been exceptional. From our first meeting with Todd Mason, we were confident that we found the right company and solution for our porch project. Of the multiple products we researched, Todd’s review of his motorized screens and how they would be installed on our porch convinced us they would satisfy all our requirements. Will and John did a great job with the installation. They were respectful of our property, completed the project in one day, cleaned up the site, and reviewed the operation of the screens using the remote. The result is exactly what we wanted. We can now open or close the porch as much or as little as we want for both privacy and protection from the sun; we can keep the rain out when closed completely; and no changes were made / required to the porch structure. Todd and Will did a great job of communicating utilizing text, email, and phone keeping us informed through the entire process. We highly recommend Todd Mason and Coastal Shade Pros for your motorized screen needs. ~ Rick M

I've known Todd for years, and when I heard about his new business, I became intrigued. I never researched garage screens before, and Todd's detailed explanation from selecting the screen style to the final installation was perfect timing. Seeing the screen in person sealed the deal. In a corporate world, having someone like Todd who genuinely cares about their work is refreshing. I highly recommend Coast Shade Pros and their automatic screen. But don't just take my word for it—check it out for yourself! #BlufftonSC ~ Cory A

From the time I requested pricing to completing the installation, this has been a very happy experience. Todd was on time for our initial meeting and pricing was sent the same day. Placing the order was very easy. Todd assisted us with our color/fabric selections and kept us in the loop from the day we ordered to scheduled installation date. The awning was installed today as promised and the crew did a great job. The awning is very good quality as well. I highly recommend Todd and his team!! ~ Wendell V

We are so happy with our new awning and the level of service Todd and his team provided. It was the most easy and seamless process from Todd coming over to share with us exactly what to expect and answer all our questions to the installation day which took less than 30 minutes even to sending payment was as easy as possible. This is the best thing we have done in our backyard to extend our living space. We highly recommend Todd! ~ melissa l

Recently worked with Coastal Shade Pros on a combo project. We needed them to remove motorized shades for us to build out and install windows on a patio. They were prompt, great to work with and without them, we wouldn't have been able to complete our part of the project. Out project came out amazing, homeowner was over the moon and Coastal made it happen for us on a short notice! #NewSouthWindows #CoastalShadePros ~ Matthew F

I have been wanting motorized screens for over a year but was having a hard time finding anyone who installed them. Saw Todd’s post in Facebook and reached out. From the very first interaction to the last, he was friendly, informative, and fair. He is meticulous with installation and believes in giving the best customer service. I am extremely happy with my screens and recommend Todd to anyone wanting to know more about them. ~ Karri D

We highly recommend Coastal Shade Pros! Everything from communication, cost, and process was easy and stress free. Todd was responsive, knowledgeable, and extremely helpful while helping us decide what type of motorized screen to purchase. Setup was under 1.5 hours and the team did an amazing job. The screen is gorgeous and helps w bugs and keeping the temperature down. We love it! ~ Shawn M

Recently had a retractable screen installed on our existing screened porch. Todd was a pleasure to work with, very knowledgeable and responsive to my questions. From quote to measurement to installation it was super quick. The quality looks great and we’re already loving being able to open up our outdoor space. Love the fact that we have an unobstructed view now with the bars removed ~ Matthew W

Todd with Coastal Shade Pros was fantastic to work with! We receive SO MANY compliments on our motorized screens - we love them! Makes going in and out to the pool so much easier and is definitely a "wow" factor for our backyard! If you are thinking about getting motorized screens, you won't regret it! Reach out to Todd, he will take great care of you :) ~ Courtney K

Coastal shade pros exceeded my expectations. Todd was exceptional in explaining the process and helping to make the right choices for my home. Will and Jacob (installers) were very professional and explained all my questions in detail. I could not be happier in my choice of companies. Coastal Shade Pros made my dream a reality. Thank you so much. ~ Tammy J

Beginning with the initial meeting with Todd Mason through the installation of the awning by his crew; the professionalism and craftsmanship that was exhibited was stellar. I will definitely send my friends and contacts in the direction of Coastal Shade Pros. We are very satisfied regarding our decision in making this home improvement investment. ~ J W

From the very first meeting with Tod he was professional and more than knowledgeable! He did exactly what he said on time !. The install was so easy and it looks beautiful!!!! I can’t wait to sit outside now !!!! It even has lights !! I’m so happy with the quality of the awning and their professionalism !!! Thank you ~ Beth D

Todd was absolutely amazing to work with. He called me within minutes of me putting in a quote request online. We set up an appointment and he was extremely prompt. The communication from beginning to end was top notch. My grandmother loves her new awning and I know I’ll definitely be using them when I’m ready to install one at my own home. ~ Rachael K

I would highly recommend Coastal Shade Pros. Their warranty is the best out of other companies that we got estimates from.The owner, Todd, is a great person to work with, very reliable & punctual.The lead time was only 2 weeks from estimate to install time. We are very happy with our awning. Thank you, Todd & your crew, for doing a fantastic job. ~ Anthony

I'm very happy with the work Coastal Shade Pros did on installing my awning. The communication was very good from start to finish. The install was very professional and I'm feeling cooler in my back patio as a result. If you are looking for a awning solution, look no further! ~ Len S

The professionals at Coastal Shade Pros go the extra mile to ensure your complete satisfaction. They provide a quality product, and the installation is high level craftsmanship. Beginning with no pressure sales and ending with a turnkey masterpiece, you cannot do better than Coastal Shade Pros. ~ Bob K

Coastal Shade Pros delivered a new awning and five sunshades to our new home. Will, Lorraine, and Todd did an excellent job. Todd accommodated our schedule met us at the new house two hours from his office to visit Conway from Charleston. Great service with a smile. 😎😎😎 ~ Lew S

Coastal Shade Pros did an excellent job installing the motorized screen on our new porch. Todd Mason, the owner, was very professional throughout the entire project and made the process smooth and stress-free. The quality of the installation is outstanding. Highly recommended! ~ Pedro P

How often do you feel your contractor is a trustworthy, true partner who seeks to meet and exceed your expectations during the entire process? We worked with Coastal Shade Pros for over eight months to add a modern, sleek looking Pergola with some bells and whistles to our second floor back deck. It was a long journey mainly due to our town’s slow permitting process. Todd was proactive in keeping me in the loop and getting the permit folk’s attention. Todd and I talked often during the delays to help me understand where we were in the process. Todd builds trust through his actions, words, and his calm demeanor. During the long delay, his manufacturer decided to raise their prices. Todd promised to fight for me and work towards a compromise that we both could accept and he delivered. His crew is well trained and professional. Their process is rigorous and they make sure the planning is perfect. I got to know one of his lead guys, Will, and saw him dig in and not stop until he made everything right that was not right. They are reliable and say what they do and then do it. They showed up when there was bad weather, waiting it out, rather than offering excuses. They got stuff done. I give Todd and his crew my very highest recommendation. He is someone that will not let you down! ~ Vic B

I just had motorized screens installed on my garage. I absolutely love them, no more worrying about keeping debris and critters out of the garage. It was a pleasure working with Todd and his team , they were pleasant and very knowledgeable of the process. Thank you again!! Job well done!! ~ BARBARA M

Todd with coastal shade pros was fantastic to work with. They did a remarkable job on the installation of my retractable screen. I was very impressed with the timeliness and the professionalism as well as a quality of the job. Thank you coastal shade pros for a Job well done. HB ~ Henry B

We can't say enough about Todd and his team at Coastal Shade Pros. From the free consultation through final install, they've been super friendly and very responsive. We are absolutely thrilled with our new motorized screens on our back porch. We highly recommend Coastal Shade Pros! ~ Micah F

Reviews from our customers

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